Return Policy

Kelbiti™ is owned and operated by Hangzhou Yingtuo Business Management Co., Ltd. | Legal Representative: Chen Manqun.
Registered Address: Room 1275, No. 18 Liusi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Email: service@kelbiti.com | Telephone: +86 15583206821.

30-Day Return Window

Eligible products may be submitted for return within 30 calendar days after delivery.

For a standard preference-based return, the item should normally be unused, undamaged, and in its original condition. Original packaging, accessories, manuals, or included components should also be retained where supplied.

Requesting a Return

Before sending an item back, contact:

Email: service@kelbiti.com
Telephone: +86 15583206821

Please provide your order number, the item involved, the reason for the request, and photos where relevant.

Return Destination

Do not automatically send returns to our registered business address. Once your request is approved, our support team will provide the appropriate return address and instructions.

Customers may be responsible for reasonable return shipping costs for preference-based returns.

If an item arrives damaged, defective, incorrect, or materially different from the ordered product, we will review the issue and provide an appropriate solution.

Approved refunds are normally initiated through the original transaction channel within 5–10 business days after the returned item has been received and inspected.