FAQ

Kelbiti™ is owned and operated by Hangzhou Yingtuo Business Management Co., Ltd. | Legal Representative: Chen Manqun.
Registered Address: Room 1275, No. 18 Liusi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Email: service@kelbiti.com | Telephone: +86 15583206821.

What does Kelbiti™ sell?

Kelbiti™ focuses on cleaning supplies intended for practical household cleaning, care, and organization.

How can I contact customer support?

You may email service@kelbiti.com or call +86 15583206821.

How are orders shipped?

Orders are prepared promptly and arranged for fast dispatch once they are ready to enter the delivery network.

Is tracking available?

Where shipment tracking is supported by the selected carrier, tracking information will be provided after dispatch.

Can I return an item?

Eligible items may be submitted for return within 30 calendar days after delivery, subject to the conditions in our Return Policy.

What if an item arrives damaged or incorrect?

Contact service@kelbiti.com or +86 15583206821 with your order number and supporting information so our team can review the issue.